Case Study
The GovTact team works with a government customer on software modernization, hardware support, and staff training.
Technical Services Provided:
Biometric Identity Management, Network Engineering, Tier 1-4 Support, System Administration, Technical Writing and Logistics
The GovTact team works with a government customer on software modernization, hardware support, and staff training. The team travels to facilities around the United States and international locations to ensure continuous operations and security of IT systems through the following solutions:
IT Systems and Hardware
Using ITILv3 best practices framework to manage centralized service desk, installation, maintenance, and configuration support for more than 500 servers, 8,000 workstations, and other miscellaneous IT assets for 24,000+ users both CONUS and OCONUS.
Training
Conduct software training for client end user and conduct technical training on systems deployment procedures to client technical staff.
Helpdesk & On-Site Support
Continually deliver services for Tier 2 and 3 helpdesk support to resolve issues and incidents, design and development of software and hardware, installation, O&M, and training as well as on-site support of desktop, server, and network infrastructure.
